How do you communicate with your customers?
Do you send thank you cards to your clients?
Did you know that not saying thank you to a customer hurts your business more than saying thank you helps.
Let me say that again.
Not saying thank you hurts your business more than saying thank you helps.
What I mean by that is our customers and clients expect to receive a thank you; especially if they spend a lot of money with us. They expect us to at least acknowledge and thank them.
If I buy a house, I expect a thank you.
If I buy a car, I expect a thank you.
If I buy a Snickers I don't necessarily expect a thank you.
Big ticket items = increased expectations
If you don't send thank you cards to your clients, do you know what they are thinking?
They are thinking you don't care about them!
Studies show the reason why we lose 68% of our clients and customers is because they don't think we care about them.
Here is a simple solution I found to let my customers know I care about them.
For $5.48 a year I can send 4 custom greeting cards to my clients to keep in touch with them and let them know I appreciate them.
How much is one dedicated, loyal, and happy client worth to you? Is it worth $5.48 a year?
If so watch this 3 minute video for more information:
Once you watch the video, email me back and I'll be happy to help you get started.
WHAT is the value of appreciation? Lee Cummins believes a simple “Thinking About You” or “Thank you for Your Business” could lead to anything from a smile to increased profitability.
Cummins, is a local Snr Manager, representing the US based online greeting card company, SendOutCards
Unlike other online card companies, which allows users to send an internet link to a personalised card on the internet, SendOutCards users get to personalise one of the 17,000 card options or even create their own cards using their personal photos, which is then mailed to the recipient, anywhere in the world.
Once a user logs on to SendOutCards subscribes to the service, they can create their own secured account where they can store information like names, addresses, birthdays, anniversary dates or reminders along with photos to send appreciation messages.
Users receive emails to get their cards out in time for these occasions. There is also an option to send gifts or gift cards, which can be selected from options on the website, along with the card.
The card is printed within 24 hours after the user completes their order. Cards of the highest quality standards and printed on recycled paper. Mailing time differs according to the postal service within the country in which the recipient lives.
Receiving an emailed link to an on-line e-card does not compare to going to the mailbox and seeing a card among all the bills and windowed envelopes or whatever else is mailed. Another benefit of SendOutCards, is it is more convenient than heading to a store to purchase cards, lining up at the post office or worse, not remembering to post the card.
SendOutCards makes it hassle free. You can access it at any time from a computer with internet access, no matter where you are. You could choose from the wide selection of cards or make your own. The cost of the card is cheaper than most of the options available at card shops.
The service is utilised in the United States, Australia, Ireland, New Zealand, Canada, UK and Singapore by businessmen, businesswomen and companies, including real estate agents, dentists, doctors, mortgage companies and other businesses which rely on customer- based earnings.
People feel underappreciated. 68% of customers move away from a business due to percieved indifference.
This is a simple tool to show appreciation. It is inexpensive and time saving. A lot of companies take business from people and do not say thank you. The experience is not personalised. This little tool could help many expand their business.
SendOutCards has also been used to teach school aged children appreciation and can be used as a fund raising initiative.
To raise funds, organisations such as schools or churches, can become distributors themselves and encourage parents or members to take out subscriptions to the service.
Therefore every time they send a cards or gifts from the website, the organisation will receive the profits from these sales and raise much needed funds.
After a wonderful three week holiday I am finally back and bouncing off the walls to get everything done before the silly season is upon us. My holiday this year really taught me the value of slowing down and re-connecting with life and my hubby. Weeks before the holiday we were running around working 6 and 7 days a week to be able to walk away from our multiple businesses. Being on holiday and having the luxury of reading a novel, whale watching, sitting by a pool or browsing through country markets brings you back to why time is so precious.
I'm writing to introduce you to a tool I'm using that I thought you might like to try. It's old fashioned, but has a 100% open rate.
It can help you recognize your team members, and stay in touch with your customers, thanking them or showing them new items that are available; and might even help you increase your Christmas sales or your recruiting efforts. If that sounds intriguing to you, hit REPLY and put "100% Open Rate" and I'll fill you in.
was working with a client just before I went away and we worked out using this time and cost efficient tool we saved her business in TIME ALONE! a whopping $1661.66c Can you afford to not find out more? This system puts you ahead of your competitor time and time again not only in time savings but a 100% OPEN RATE.
The fabulous thing about this tool is not only can you use it in a business environment you can use it for family and friends. My family all live in WA and it can be hard to keep up to date and in contact with them, This system is so great and gives you back so much time back, I saved myself about 5 hours this morning.
If you want to see how you can gobble back your time this Christmas and use this amazing tool, hit REPLY and put in "Gobble Back Time"
I have always been an avid reader right back since being a young child. I did give reading a spell for a little while but only because I could never find the time, or when I did have some time to spare the book wasn’t with me. Then.... I discovered Kindle on the Ipad, I am now back reading at a furious pace.
I love the selection of books, I love the fact that whilst hubby is watching footy I can be in the same room with the backlit Ipad and read my book. Now I have the time and a world of books at my fingertips.
Just recently I added to my collection the book ‘The Magic’ by Rhonda Byrne also known for ‘The Secret’. So far I have been like a sponge reading page by page, chapter by chapter. What an amazing book. One of the chapters suggests waking every morning and being thankful what the day lies ahead and saying ‘thank you, thank you, thank you three times.
Along with doing the suggestions after each chapter I have also been participating in the 30 Day Gratitude Challenge. Since adopting more of a gratitude and thank you nature to the beginning of my day, I have seen remarkable shifts in my well-being, my health and my thinking.
It is a well documented, scientific, fact that coming from a ‘good place’ , a place of gratitude, appreciation and thankfulness the feel good hormone, Serotonin increases. Also, if you give someone a gift, compliment or a gesture of gratitude, their levels of Serotonin rise. Amazingly, anyone in the room witnessing this act of gratitude, goodwill or thankfulness also sees a significant rise in their Serotonin levels.
Who would you like to give the gift of a rise in the feel good hormone? Everyone benefits, imagine if all of Australia, or might I suggest the world had a lift in Serotonin every day, would the world be the same place today as it was yesterday?
Touch points are the amount of interactions you have with a potential client, customer or consumer Touch points include the first face to face conversation or the over the phone conversation, You then have static touch points which include your business cards, flyers, print ads in printed publications such as local papers, national papers, magazines etc. There are now the internet touch points which would include your Facebook profile, Facebook business page, Twitter tweets, your website, blogs or video and traditional emails. Utilising extra touch points such as a greeting card, postcard or handwritted letter are more traditional touch points that often get over looked for the more high tech opportunities.
Every time you have the opportunity to touch your potential client customer or consumer it is the opportunity to win them over into becoming a purchasing client, customer or consumer. When you have the ability to analyze your touch points you maximise the positive interaction. This also lends it's self for you to have the abiliity to turn your new customer into a promoter of your business be it product or service.
Have you counted how many touch points you have in your business? Have you identified the ones that are a positive interaction? Have you identified the ones that may need a little work? Are their touch points you are missing? Touch points are the points to which you stand head and shoulders above your competitor.