Well, last weekend, hubby and I headed into Melbourne for a weekend just the two of us. We stayed at a particularly grand hotel at the top of town in Spring Street. I am so in love with this hotel, just this morning I mentioned my wake should be there if anything should happen to me.
From the moment you pull up outside in your car to the moment your weekend draws to a close the service is absolutely awesome. You are made to feel like you are the only people in the hotel for the weekend, nothing is too much trouble.
Once we checked into the hotel we preceded down to the wonderful walkways and arcades that Melbourne is so famous for. We decided lunch was in order and plonked ourselves down in a little laneway cafe. The service there was just fabulous. The waitress came back to make sure everything was in order, we were happy with the food, did we need another cup of coffee. The waitress returned several times and was unobtrusive, not pushy or 'selling', just very helpful and polite. In fact the whole weekend we encountered the most super, fabulous, awesome service where ever we went.
The art of fabulous customer service is not a dying practise, it is alive and well. Everywhere we went from small family run restaurants in China Town, large national department stores and laneway cafes and bars we encountered amazing service. Even the horse drawn carriage ride around the city on Saturday night, the driver was keen to oblige and take our photos for us on the carriage, even if there was a small queue of eager customers behind us.
This got me thinking, do we get back what we project? If we are a happy friendly customer do we automatically receive a happy friendly service?
Just recently on my free webinar series the end comments went something like this... customers and clients only remember two types of service, really super, fabulous, awesome service or really stinky service. Nobody remembers the mediocre service from a provider.
Of all the establishments we visited over the weekend, I have already told friends and family, recommended places and gave a big thumbs up on the services and places we ventured. The power of word of mouth marketing!
Guess what? It hasn't cost any of these businesses one cent!